In the event You receive a damaged / defective product or a product that does not
comply with the specifications as per your original order, You are required to get in touch
with the customer service team through any of the below mentioned channels -
Call Our After Sale Support +91 8602777788
Email us at – firstname.lastname@example.org
Upon receiving Your complaint, SLD shall verify the authenticity and the nature of the
complaint and if SLD is convinced that the complaint is genuine, SLD will inform the
relevant Provider of such complaint and request for a replacement. However, in the event
of frivolous and baseless complaints regarding the quality and content of the products,
SLD reserves the right to take necessary legal actions against You and You will be solely
liable for all costs incurred by SLD in this regard. You expressly acknowledge that the
Provider selling the defective product/ service will be solely responsible to You for any
claims that You may have in relation to such defective product/ service and SLD shall not
in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product's packaging
is not damaged or tampered. If You observe that the package is damaged or tampered,
request You to refuse to accept delivery and inform SLD at the earliest. The return
process of the product may be restricted by SLD depending on the nature and category
of the product.
In order to return any products sold through the Website, You are required to comply
with the below mentioned conditions, viz:
Please notify SLD of receipt of a damaged/ defective product/service within 48-hours of
delivery to You. If You are unable to do so within 48-hours, SLD shall not be held liable
for the failure to replace the order -
Products/Services should be unused.
You will be required to dispatch the product using a reputed courier in Your respective
area within one (1) day from receipt of such notice.
Products should be returned in their original packaging along with the original price
tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so
that there is no further damage of products during transit.
The returned products are subject to verification and checks by SLD in order to
determine the legitimacy of the complaint/ return.